Fab's AutoBackup forums

Welcome to Fab's AutoBackup technical support forums
Bienvenue sur les forums de support technique de Fab's AutoBackup
  • You are not logged in.

Announcement


Due to a large amount of fake accounts registrations for advertising purpose (spam), this forum does not accept new registrations any longer.
You can still browse existing threads to find the help you are looking for. If you do not find it and have questions, please use this contact form.

====================================

En raison d'un nombre important d'enregistrements de faux comptes utilisateurs à des fins de spam (publicité non sollicitée), il n'est désormais plus possible de s'enregistrer sur les forums de support technique.
Vous pouvez toujours parcourir les sujets existants pour trouver ce que vous recherchez. Si vous ne trouvez pas l'information et avez des questions, veuillez utiliser ce formulaire de contact.

#1 2022-04-25 17:26:38

cire3pc
Member
Registered: 2013-04-30
Posts: 22

Sent 2 machines out, and owners are stating their files are 0kb files?

Sent 2 machines out, and owners are stating their files are 0kb files?

Just started using the newest version (clean install, not an upgrade) 7.9.2.5488, and I have 2 different clients calling back stating the files are on the new machines. However they are 0kb and wont open?

Anything with the new platform, or changes I need to make ?  Been using Fab forever and always been great.  Set to run as administrator in properties as always.

Offline

#2 2022-04-25 23:31:36

Fab
Administrator
Registered: 2011-05-11
Posts: 1,304

Re: Sent 2 machines out, and owners are stating their files are 0kb files?

I guess these files were stored on OneDrive or Dropbox right? Nowadays, OneDrive enables  the "files on demand" feature. It means that the files are online (on the "cloud") only and not physically on the drive. When Fab's try to backup them using other credentials than current user account or from a hooked drive, it will throw warnings about that and copied files could be 0kb since they could not be downloaded from the cloud. I guess this is what happened here.


Fab

Offline

Board footer