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#1 2015-02-20 14:44:40

Town Tech
Member
Registered: 2015-02-20
Posts: 1

[SOLVED] When I try to use the new version, Norton deletes exe file

When I plug the thumb drive into a computer that has Norton, it deletes the autobackup exe file.

This happens with the lastest version only, the old version autobackup doesnt seem to have that problem

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#2 2015-02-20 21:54:48

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: [SOLVED] When I try to use the new version, Norton deletes exe file

Hi,
I need more information about this false positive such as the Norton product version and the signatures version too in order to send them the program for analysis.

Thanks


Fab

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#3 2015-02-25 10:58:46

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: [SOLVED] When I try to use the new version, Norton deletes exe file

Town Tech wrote:

When I plug the thumb drive into a computer that has Norton, it deletes the autobackup exe file.

This happens with the lastest version only, the old version autobackup doesnt seem to have that problem

I have just sent the Fab's AutoBackup 6 (and 6 Pro) including trial version to Symantec for analisys. I hope they will whitelist them shortly.

Cheers,


Fab

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#4 2015-02-27 14:30:05

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: [SOLVED] When I try to use the new version, Norton deletes exe file

It looks like the files are not recognized as malwares anymore. I have just tested it with the latest Norton Antivirus and the latest definition version.


Fab

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