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Pages: 1

#1 2015-03-18 20:50:13

clickright
Member
Registered: 2013-09-20
Posts: 15

[SOLVED] Files "Not found"

Hi,

I am using the backup function in version 6.0.1.25353.

I am trying to copy from two user profiles to which I can see and copy files from in Windows Explorer without issue.

When I launch Fab's and select the profiles, it says "Not Found" under desktop, documents, etc. Even though there are many files in these folders.

Any ideas?

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#2 2015-03-18 20:57:47

Fab
Administrator
Registered: 2011-05-11
Posts: 1,311

Re: [SOLVED] Files "Not found"

Hi, the program uses the user profile registry hive (ntuser.dat in the user profile directory). If it cannot load these files, it cannot find the paths. That said, there may be some permission issues causing this. I have made som changes regarding this in my latest development builds. If you want to test it I can send a download link in a private message

Fab

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#3 2015-03-18 21:09:09

clickright
Member
Registered: 2013-09-20
Posts: 15

Re: [SOLVED] Files "Not found"

Hi Fab,

If you could kindly provide the test version it would be greatly appreciated smile

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#4 2015-03-18 21:11:31

Fab
Administrator
Registered: 2011-05-11
Posts: 1,311

Re: [SOLVED] Files "Not found"

clickright wrote:

Hi Fab,

If you could kindly provide the test version it would be greatly appreciated smile

I have just sent it to your private mailbox

Fab

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#5 2015-03-18 21:57:22

clickright
Member
Registered: 2013-09-20
Posts: 15

Re: [SOLVED] Files "Not found"

Fab wrote:
clickright wrote:

Hi Fab,

If you could kindly provide the test version it would be greatly appreciated smile

I have just sent it to your private mailbox

Thanks Fab! Just tried it and having the same problem. However, on a whim I tried to log into both profiles that were not copying and got the dreaded "The user profile service failed the logon" error.

I was able to rectify AND fix Fab's not being able to find by following the steps under Step 1 to resolve: https://support.microsoft.com/en-us/kb/947215

Thanks a TON for your help!

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#6 2015-03-18 22:20:39

Fab
Administrator
Registered: 2011-05-11
Posts: 1,311

Re: [SOLVED] Files "Not found"

clickright wrote:

I was able to rectify AND fix Fab's not being able to find by following the steps under Step 1 to resolve: https://support.microsoft.com/en-us/kb/947215

Thanks a TON for your help!

Very well done wink

Fab

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