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Hi
Just bought AB6 Pro and it will not launch properly (the process starts and sits in the task manager, but the gui does not show up). Is there a problem with the latest available download? I tried the AB6 Pro Trial, and that exe starts up as it should.
Tested on 3 different PCs (win10, win8, win7). It extracts fine, but also tried redownloading it from several browsers/PCs. The extracted AutoBackup6Pro.exe is 7352 KB.
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Hi, there may be a problem for the program checking your license.
Have you ever entered your order number and email address at startup?
Something may prevent it from downloading license information from the database.
Try to add this section to your 'autobackup.ini' file replacing the values in red with your information:
[ORDER-AUTOBACKUP6PRO.EXE]
OrderID=XXXX
CustomerEmailAddress=address@domain.com
Trial version has not this license check, so, it starts without even trying to reach the internet.
I hope that will help.
Fab
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No, it did not present a GUI at all on first launch. The autobackup.ini has not been generated. I tried just creating one with the section you suggested, but it did not resolve the issue.
Now the trial version is suffering from the same problem. Just tried the trial versions of both AB6 and AB6Pro on two of my home computers. The process shows in the task manager, but nothing more happens.
Also tried teamviewing to one of my workstations and relaunching the trial version I had working earlier today on that computer: Same problem on that one now.
Last edited by shabador (2016-07-28 21:56:13)
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I have just sent another version used recently for a limited giveaway. Let me know if this one works for you.
Fab
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Fixed with the ini from the version linked on PM and some tweaking. Thank you.
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[ Generated in 0.446 seconds, 7 queries executed - Memory usage: 508.76 KiB (Peak: 517.48 KiB) ]