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#1 2019-07-14 04:37:47

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Firefox profiles on D: unselectable for backup

Trying the trial version on a Win10 Pro system. The Firefox profile in use is not located in the standard location on the C: but rather on the D: partition on a folder the user created. When I ran the Autobackup and selected this user the software shows the right profile directories i.e. ones on D: drive. However, I can not put a check mark in those directories under the Firefox Profile area in the Autobackup program. Is this by design?

I had to go to other files tab and select the profile directory there. In this particular case if I attempt to restore this folder and the destination machine only has a C: drive aka a normal fresh install will the app allow me to move the destination folder?

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#2 2019-07-14 06:06:31

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: Firefox profiles on D: unselectable for backup

Hello,
Trial version is very limited. It shows you where is located your Firefox profile but does not allow you to select it.
The additional files and folders section you used is designed for items not supported by the app. At restore, it will first try to see if original path is possible (you could have a D drive on source computer but not on the new one). If target path does not exists, it will send that is to C drive with a warning in the log so you know something happened.
I've send to your mailbox a download link for a full featured time trial that will work as a plain licenced version until July 31st.
Let me know if it works for you.


Fab

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#3 2019-07-16 19:03:35

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

Sorry for not replying sooner but it has been a madhouse here lately. Will try the full-featured time trial hopefully later this week and will see how it works.

Thanks again for the offer.

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#4 2019-07-17 03:15:28

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

Is it normal to have thousands of warnings (2413) when backing up a Windows7 Pro single account? As far as I can tell all of the entries mentions C:\VSS_W_ShadowCopy

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#5 2019-07-17 04:35:51

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: Firefox profiles on D: unselectable for backup

Puzzled wrote:

Is it normal to have thousands of warnings (2413) when backing up a Windows7 Pro single account? As far as I can tell all of the entries mentions C:\VSS_W_ShadowCopy

Perhaps it is. This path matches with a VSS shadow copy made from a W:\ drive. What do these warnings say?


Fab

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#6 2019-07-17 06:13:21

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

For example, it seems a majority if not all of the warnings are for VSS_W_ShadwoCopy. Note: OneDrive whose folder is not on C: but another partition W:

WARNING 2019/07/16 - 9:57:55 PM : USER : Copied file's size does not match with original file
WARNING "C:\VSS_W_ShadowCopy\OneDrive\Schematics\Monitors\toshiba\LTM15C458M.pdf" (172414 bytes)
WARNING "J:\AutoBackupTest\USER\archive\OneDrive\Files\Schematics\Monitors\toshiba\LTM15C458M.pdf" (0 bytes)

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#7 2019-07-17 06:27:20

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: Firefox profiles on D: unselectable for backup

It looks like you have found a bug : I guess virtual drives cannot be VSS snapshot and gives errors, so, target file is 0kb. Do you have this on everything or just that OneDrive stuff?


Fab

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#8 2019-07-17 14:12:00

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

A couple of clarifications. This is happening on a Windows10 Pro machine NOT a Windows7 Pro machine. The W: drive is an actual partition on one of the 3 physical hard drives in this computer. One Drive's folder rather than being on C: is for this computer on W:

I redid the AutoBackup and scrolled through the pages of warnings and they are only happening on OneDrive files.

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#9 2019-07-17 14:24:11

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: Firefox profiles on D: unselectable for backup

I did not have to deal with relocated OneDrive folders until now.
I am building a similar configuration on my computer to reproduce the issue.
Edit :this will be a bit trickier as I did it and had no problem backing up files in it, still using default VSS feature.
Did you do something like this when you have relocated yours : https://www.windowscentral.com/how-chan … ndows-10-0 ?
Also, are you using OneDrive's on demand files feature? If so, this may be an explanation as files are in the cloud instead of really on both physical drive and cloud space.


Fab

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#10 2019-07-17 15:05:40

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

Yes that appears to be the procedure I followed to move the OneDrive folder.

On Demand Files feature may indeed be the cause of this issue. With the OneDrive application not running, I went to the OneDrive folder on W: and clicked on the above "Schematics\Monitors\toshiba\LTM15C458M.pdf" and nothing happened. Only after starting One Drive application did the PDF file open.

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#11 2019-07-17 15:19:31

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: Firefox profiles on D: unselectable for backup

Then, I'm pretty sure that files could be copied if OneDrive is running. It looks like this is the culprit


Fab

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#12 2019-07-17 15:38:33

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

Are you saying that if One Drive application was running that AutoBackup would actually download the actual file from the cloud even if the file is on-demand?

Or are you saying Autobaackup would realize that the file in questions is just a place holder for a on-demand file in OneDrive and would not generate all these warnings?

I hope the latter is the case since downloading possibly TBs of files from the cloud may be an undesirable/unwanted result especially in the case for On Demand files.

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#13 2019-07-17 15:45:22

Fab
Administrator
Registered: 2011-05-11
Posts: 1,307

Re: Firefox profiles on D: unselectable for backup

Puzzled wrote:

Are you saying that if One Drive application was running that AutoBackup would actually download the actual file from the cloud even if the file is on-demand?

I think it would have do it.

Puzzled wrote:

Or are you saying Autobaackup would realize that the file in questions is just a place holder for a on-demand file in OneDrive and would not generate all these warnings?

It is not designed to detect such a kind of configuration. It's obvious that this must change.

Puzzled wrote:

I hope the latter is the case since downloading possibly TBs of files from the cloud may be an undesirable/unwanted result especially in the case for On Demand files.

I understand the concern. Until I find a way to detect that scenario, it's probably better to unselect OneDrive or shut it down and ignore the warnings


Fab

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#14 2019-07-17 16:05:13

Puzzled
Member
Registered: 2019-07-14
Posts: 26

Re: Firefox profiles on D: unselectable for backup

OK understand and thanks for the speedy replies and help to solve what was going on.

This issue is probably not just OneDrive only and also affects probably DropBox since I believe they have a similar On-demand like feature. Hopefully, you find a way to detect this type of configuration so users that make heavy use of the Cloud for on-demand storage without sacrificing their hard drive space.

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